Airbnb limits guest chores like laundry, drawing host backlash

Airbnb is updating its rules to shield visitors from onerous cleaning tasks it says could negatively impact their stay.
The new policy, announced this week, prevents hosts from asking guests to strip beds, start a load of laundry and other household chores Airbnb says "require significant effort or time" and would typically be performed by a cleaner.
These tasks could lead guests to write negative reviews, Airbnb said, which ultimately hurt the property owner.
Opens CBS News in a new tab